Independent Travel Experts
When you make a booking with a Independent Travel Expert , you can book your holiday secure in the knowledge that we will protect you in the unlikely event of a member becoming insolvent.
Should a Independent Travel Expert for any reason financially fail or cease trading, we will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, we will administer a claim for a refund of money that you have paid to a member for your holiday.
Despite their situations, customers who have been unlucky enough to book with an agency that has failed do have a positive experience…
All Independent Travel Expert members have to abide by the member Code of Conduct. This is to ensure that the customers receive the best possible service.
Every Independent Travel Expert member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customers’ money.
Your money remains in the Trust Account and is supervised by an appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Independent Travel Expert members AND the Trustee are required to authorise payments from the Trust Account.
TTA will guarantee the financial obligation of its Members up to a maximum any one passenger of £11,000. So if you paid £2,000 we guarantee we will reimburse the loss of the £:2,000, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate. You can see the terms of our guarantee on our website www.traveltrust.co.uk/guarantee.
Should the TTA member become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificte